Services – Getting Started & Next Steps

How to Choose an Internet Service Provider for Your Business

The performance of the Internet at your business can significantly affect productivity, and today, the Internet is a core component of most businesses.Poor internet performance impinges on essential services, like cloud email, virtual cloud hosting and cloud storage, just to name some.Selecting the right Internet Service Provider (ISP) is crucial and it’s imperative to look at your business’s needs and budget before making a decision.To get you started, consider the following:

Speed

Your chief concern is the download speed, except if you’re thinking of doing a lot of video conferencing, streaming and gaming.Upload and download speeds vary, depending on what plan you select.The bigger the business and the more users there are, the faster your line speed should be.
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Contention Ratio
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Contention ration is actually a word for sharing or to compete for something.It is simply the maximum number of people you need to share your connection with.If there are 50 people downloading at once, then your download speeds will reduce.Of course, you’ll want the best contention ratio in your area.

Data Maximum Limits

Certain ISPs apply a monthly “cap” on the amount of data you will be able to download. Most ISPs actually do, so you actually have to ask; if they do, know what makes a soft cap different from a hard cap.For instance, you get an “uncapped” service which is, in reality, capped at 200Gb’s, then you could be throttled on your line and struggle with a connectivity bottleneck as soon as that limit has been reached, but this still depends on the plan you choose.

Fair Usage Policy (FU)

A Fair Usage Policy is created to stop users from exploiting bandwidth in a specific area.Everybody fights for bandwidth (Contention Ratio) so ISPs have implemented a policy that affects such connections, using high bandwidth and compromising the general Internet performance for people sharing the same infrastructure, and apply restrictions on the line in question.

Customer Service Level, Availability and Quality

Ask regarding the level of service offered, customer service hours and response time.

Extra Costs

Certain companies make subscribers pay a monthly rent for the router, while others include the cost as part of the service package. This is usually a hidden cost, be sure to ask.

Price per Mbps

Know what the ISP’s advertised line speed then divide it by the cost.That will be your cost per Mbps, and you can use it as a deciding factor when finally choosing an ISP.

When you talk about high-speed Internet, many providers will promise you the world but provide something totally different. Always do your homework, and never ever decide on price alone.